How can we help?
Answers to the common questions are below. Still stuck? Email support@qltech.co.za and a person will reply.
Common questions
Stwong can't see my workouts or sleep
Open the Settings app on your iPhone, then Health, Data Access & Devices, Stwong, and turn on the categories you want Stwong to read. Sleep and heart data usually come from an Apple Watch or another device that writes to Apple Health.
How do I switch coaches?
Open You, tap your coach, then Meet the other coaches. Your plan, history and logs stay the same.
How do I change how my coach talks to me?
Open your coach's profile from the chat header or from You, then choose how straight (gentle, straight or blunt) and how detailed (short, usual or explain why) you want the answers.
How do I cancel or change my subscription?
Subscriptions are handled by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Stwong. Cancel at least 24 hours before the end of the period to avoid the next charge. Your plan, logs and coach stay with you on the free version.
I changed phones and my subscription is missing
Sign in with the same Apple Account, then in Stwong open Settings, Subscription, and tap Restore purchases.
How do I export my data?
Open You, then Export everything.
How do I delete my account?
Open You, then Delete account and data. Your account and all server data are removed at once. Data in Apple Health stays in Apple Health, where you control it.
How do I turn off cloud help?
Open You, then AI and privacy, and withdraw consent. Stwong keeps working on your iPhone.
If you feel unwell
Stwong is a training companion, not medical advice. Stop and get help for chest pain, fainting, a fever or anything that feels wrong. In an emergency, call your local emergency number.